Privacy Policy

Introduction

Flinder Patisserie & Cakes (“we”, “us”, “our”) operates our site and this service. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our online platform and related services. By accessing or using our service you consent to the collection and use of information in accordance with this policy.

Contact: orders@flinder.buzz • Building 42, Al Baaya Street, Al Rayyan Municipality, Doha, Qatar

Information We Collect

We collect information you provide directly and information collected automatically when you use our service.

Information you provide

• Contact details: name, email address, phone number, and billing/shipping address.
• Account details: username, password, and profile information if you create an account.
• Order information: items purchased, delivery instructions, and special requests.
• Communications: messages, feedback, reviews, and correspondence with our customer service.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, page interactions, and referring URLs.
• Location data: approximate location inferred from IP address and location information you provide for delivery.

How We Use Information

We use personal information to provide, maintain, and improve our services, and to communicate with you.

• To process orders, manage deliveries, and provide customer support.
• To communicate updates, offers, and transactional messages related to your account or purchases.
• To personalize and improve our website, products, and marketing.
• To detect, prevent, and address technical issues or misuse of the service.
• To comply with legal obligations and enforce our terms.

Cookies and Tracking

We and our service providers use cookies, web beacons, and similar technologies to collect information about your interactions with our service.

• Necessary cookies: required to enable core functionality such as secure login, shopping cart, and checkout.
• Performance cookies: help us understand and improve site performance and user experience.
• Advertising and analytics: used to deliver relevant ads and measure campaign performance (where applicable).

You can control cookie preferences through your browser settings and, when available, our cookie consent tool. Disabling some cookies may affect functionality.

Sharing and Disclosure

We do not sell personal data. We may share information in the following circumstances:

• Service providers: third parties who perform services on our behalf (payment processors, delivery partners, hosting, analytics).
• Legal requirements: when required by law, to respond to legal processes, or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets—any personal data transferred will remain subject to this policy.

Data Retention and Security

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and legal requirements.

We implement reasonable administrative, technical, and physical security measures to protect personal data. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable laws, you may have rights regarding your personal information, including access, correction, deletion, restriction of processing, objection, and data portability. To exercise these rights or for questions about our practices, contact us at orders@flinder.buzz.

When you receive marketing communications, you may opt out by following the unsubscribe instructions included in those communications or by contacting us.

International Transfers

Personal information may be processed in countries other than your country of residence. We take steps to ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware we have collected information from a child without verification of parental consent, we will take steps to delete such information.

Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Material changes will be communicated by posting an updated policy with a revised date.

Contact Us

For questions or to exercise your rights, contact:

Flinder Patisserie & Cakes
Building 42, Al Baaya Street, Al Rayyan Municipality, Doha, Qatar
Email: orders@flinder.buzz